Monday, November 10, 2008
Though I have complained about certain places' food and service quality/standard before, I have never really gotten down to writing a complaint.
However, visit to Tampines Mall's Fish & Co. today really pissed me off that I took photos of the bad food quality as proof and decided to write in and complain. To my dismay, the "contact us" tab on the website only allows you to fill in the form and does not disclose their email address. Kaoz, scared what?
I am still fuming loh, not because of the money spent on this kind of quality/standard but more like this outlet has disappointed me so many times and this time, there were less than 5 tables only in the restaurant. How can they let this happen? What if it was full house? Moreover, they're a reputable restaurant with so many outlets, this should not be the kind of food and service they're offering.
The so called creamy garlic and lemon butter sauce was oily and charred loh. Even the mussels' shells were charred, obviously the fire was too big loh and the butter became oil instead. When Hubby ordered swordfish collar, we were told it was out of stock which they did not mention earlier. My pasta was undercooked instead of al dente and... noone refilled my ice water despite them clearing our plates often!!!!
Arghz, less than 5 tables and the service is like that? If full house, I think maybe every dish undercooked or overcooked.
Shall wait and see if they reply or not, whatever the reason maybe, it is still unforgivable loh. Hmph. Still, they better give me a good explanation that is satisfactory and convince me to partonise them again.
Brenbren at 1:24 AM
